FAQ
Frequently Asked Questions (FAQ)
1. What is your return policy?
We want you to love your sleep as much as we do! That’s why we offer a 30-day hassle-free return policy—no questions asked. If you’re not 100% satisfied with your purchase, let us know within 30 days.
- Products must be returned in their original condition and packaging.
- A small $10 restocking fee may apply for non-defective returns.
- Return shipping is the customer’s responsibility.
✨ Why? Because better sleep should come with zero stress.
2. What happens if my product arrives defective or damaged?
We’ve got your back! All of our products are inspected for quality, but if you receive a defective or damaged item, contact us immediately.
- We’ll send you a replacement or issue a full refund—your choice.
- Plus, return shipping for defective items is on us.
Sleep solutions you can trust.
3. What warranty do you offer?
Your peace of mind matters. All electronics from SomnoSpace come with a 2-year limited warranty covering manufacturer defects and malfunctions.
- What’s covered: Defects in materials or workmanship.
- What’s not covered: Damage caused by misuse, manual error, improper care, or unauthorized repairs.
Better products. Better nights. Guaranteed.
4. How do I start a return or warranty claim?
Simple! Just email us at support@somnospace.com with:
- Your order number
- A brief description of the issue
- Photos (if applicable)
We’ll take care of the rest to ensure you’re back on track to better sleep.
5. When will I receive my refund?
Once we receive your returned item, refunds are processed within 3-5 business days. You’ll see the credit appear back to your original payment method, and we’ll send you a confirmation email so you’re always in the loop.
✨ Because restful sleep starts with great service.
6. Do you ship internationally?
At the moment, we ship within [list specific regions, e.g., Canada and the U.S.], but we’re working hard to bring our sleep solutions to the world. Stay tuned!
7. Who can I contact if I have more questions?
We’re here for you! Email us at support@somnospace.com, and our friendly support team will respond within 24 hours.
✨ Because at SomnoSpace, we care about your sleep as much as you do.